Who we are
Our website address is: https://thefoxesden.co.
1. Introduction
This privacy policy explains how The Foxes Den collects, uses and protects your personal information when you place an order or use the WooCommerce shop on the website. The Foxes Den is committed to ensuring that your privacy is protected and that all data is handled in accordance with United Kingdom data protection law including the United Kingdom General Data Protection Regulation and the Data Protection Act.
2. Information Collected
The following information may be collected when you use the online shop or place an order.
- Name
- Contact information including email address and telephone number
- Billing and delivery address
- Order details
- Payment information processed securely through third party payment providers
- Technical information such as IP address and browser type collected for security and performance purposes
3. How Information is Used
The information collected is used for the following purposes.
- Processing and completing your order
- Contacting you about your order when needed
- Internal record keeping
- Improving website performance and customer experience
- Meeting legal and financial obligations such as accounting requirements
The Foxes Den does not sell or distribute your information to any third party unless required by law.
4. Payment Processing
All online payments are processed securely through trusted third party payment providers. The Foxes Den does not store or have access to your full payment card details.
5. Data Storage and Security
Your information is stored securely and access is restricted to staff who need the information in order to process your order. Appropriate technical and organisational measures are in place to protect your information from unauthorised access loss or misuse.
6. Cookies
The website uses cookies to support online ordering security and performance. You can manage cookie settings through your browser. Some cookies are required for the WooCommerce shop to function.
7. Retention of Information
Order information is retained for financial and legal purposes for the period required by law. Personal information that is no longer required will be deleted securely.
8. Your Rights
You have the following rights regarding your personal information.
- The right to request a copy of the information held about you
- The right to request correction of any inaccurate information
- The right to request deletion of your information where permitted by law
- The right to object to certain types of data processing
You can exercise these rights by contacting The Foxes Den using the details provided on the website.
9. Contact Information
If you have any questions about this privacy policy or how your information is handled please contact The Foxes Den using the contact details provided on the website.